Purity & Quality Guarantee
Our Purity Commitment:
Because natural foods cannot be covered by traditional mechanical warranties, FoodZen provides an uncompromising Purity & Freshness Guarantee. You are guaranteed fresh, genuine, lab-standard natural food with every single order.
1. 100% Purity & Authenticity Guarantee
We warrant and guarantee that all edible oils, raw Sundarbans honey, and ghee sold under the FoodZen brand are 100% genuine, unadulterated, and free from chemical thinners, artificial coloring, flavor enhancers, or harmful preservatives.
2. Sealed Freshness & Transit Warranty
Every bottle and container leaves our fulfillment facility under intact, food-grade induction seals. If any product reaches your doorstep with a damaged or broken seal, leakage, or cracked glass, it is covered under our 100% Free Transit Replacement Guarantee.
3. Natural Honey Crystallization Disclaimer
Crystallization in unheated, raw honey is a natural biochemical property of floral glucose and pollen, not a defect or sugar adulteration. We warranty that our honey remains raw and unheated; crystallized honey retains all enzymes and nutrients and will reliquefy in mild warmth.
4. Claiming Under Quality Guarantee
If you detect any genuine defect or deviation from promised purity standards, notify our customer support team within 7 days of delivery. Upon review, we will dispatch a replacement product or issue a full refund to your designated bKash/Nagad account.