Order Policy
This Order Policy sets out the standards, verification protocols, and delivery obligations associated with purchasing items from FoodZen. Our goal is to ensure prompt dispatch, safe handling, and transparent communication from order placement to doorstep arrival.
1. Order Placement & Accuracy
Customers can place orders 24/7 directly through our website. Please ensure your delivery address, landmark, and primary mobile number are 100% accurate. Orders with unreachable phone numbers may experience dispatch delays.
2. Order Verification Call / SMS
Upon placing an order, our automated system generates an immediate order reference and dispatches an SMS confirmation. For first-time customers or high-value orders, our customer care team may place a brief verification phone call before dispatch.
3. Cash on Delivery (COD) Rules
Cash on Delivery is available across all 64 districts. By placing a COD order, you commit to receiving the parcel from the Steadfast delivery courier and paying the exact invoice amount. If you will be unavailable during delivery hours, please authorize a family member or building reception to receive and pay on your behalf.
4. Cancellation & Order Amendments
Orders can be modified or cancelled free of charge at any time before the parcel is handed over to our courier partner. Once the parcel is marked 'In Transit' with Steadfast, modifications cannot be made.
5. Real-Time Tracking & Proof of Delivery
Every parcel is assigned an individual tracking number. You can monitor courier milestones live on our website at /order-tracking. Digital proof of delivery is logged upon successful handover.