Privacy Policy

Welcome to FoodZen (referred to as "we", "us", or "our"). We are deeply committed to protecting your personal privacy and safeguarding any information you share with us while browsing our online store, purchasing pure organic products, or contacting customer support. This Privacy Policy explains how we collect, use, process, and protect your personal information when you visit our website (foodzen.com), use our mobile services, or purchase products. By using our website, you consent to the practices described in this policy.

We only collect information that is strictly necessary to process your orders, fulfill deliveries, and provide exceptional customer support: • Contact & Identification Details: Your full name, mobile phone number, delivery address (division, district, upazila, and local landmark), and optional email address when placing an order or registering an account. • Order & Transaction History: Details of items purchased, order references, quantities, total payable price, and payment method selected (Cash on Delivery or digital payment). We do NOT store or access credit card numbers or banking passwords. • Technical & Browsing Data: When you access our website, our servers automatically log non-identifying technical data including your IP address, browser type, device information, operating system, and pages visited. • Customer Service Interactions: Communications, messages, and order verification feedback provided via WhatsApp, phone, or our contact inquiry form.

We process your data strictly for legitimate e-commerce operations, including: • Order Fulfillment & Dispatch: Handing over your name, contact phone number, and delivery address to our logistics partner (Steadfast Courier) to deliver your parcels safely to your doorstep. • Order Notifications & Tracking: Sending you automated SMS confirmation messages, courier consignment tracking numbers, and delivery status updates. • Customer Support: Responding to product inquiries, return requests, and resolving transit issues. • Website Performance & Security: Detecting and preventing fraudulent transactions, incomplete checkout recovery, and safeguarding website stability.

To optimize your shopping experience and measure the performance of our advertising, we utilize cookies and privacy-safe tracking tools: • Essential Cookies: Temporary session tokens necessary to remember your cart items, checkout state, and login session. • Meta Pixel & Server-Side Conversions API (CAPI): We use Meta (Facebook) tracking technologies to measure advertising effectiveness and deliver relevant product recommendations. When you browse products or complete a purchase, hashed event parameters (such as SHA-256 hashed telephone numbers or order IDs) may be securely transmitted to Meta to confirm genuine conversions without exposing plain-text sensitive credentials. • Managing Cookies: You can adjust your browser settings to decline cookies at any time, although certain features such as persistent cart storage may be impacted.

We never sell, trade, rent, or lease your personal information to third-party brokers or advertisers. We share information only with verified operational partners: • Delivery Courier Partners: Specifically Steadfast Courier and local dispatch riders for delivering physical parcels and collecting Cash on Delivery payments. • Payment Service Providers: Regulated Bangladeshi payment gateways (e.g. bKash, Nagad) when you choose digital prepayment. • Legal Compliance: In rare circumstances, if required by the laws of Bangladesh or law enforcement authorities under lawful process.

We implement rigorous administrative, technological, and physical safeguards to protect your personal details against unauthorized access, loss, alteration, or misuse. All data transmissions between your browser and our store are encrypted using industry-standard Secure Sockets Layer (SSL/TLS) protocols.

As a valued customer, you have full control over your data: • Access & Correction: You may view and update your profile details by logging into your account dashboard. • Order History: You can review all current and past orders in your customer profile. • Data Deletion & Inquiries: You may request the deletion of your customer account or query the details we hold by contacting our support team at any time.

If you have any questions, concerns, or grievances regarding this Privacy Policy or how your personal information is handled, please reach out to our privacy compliance officer: • Brand: FoodZen • Email: [email protected] • Customer Care Hotline: Available 9:00 AM – 10:00 PM • Official Website: https://foodzen.com