Return & Refund Policy

At FoodZen, we take utmost pride in delivering only genuine, unadulterated, pure organic foods. We understand that ordering food products online requires deep trust. If you are unsatisfied with the quality, received an incorrect item, or your parcel arrived damaged in transit, you can return or exchange the product within 7 days of delivery under our Happy Return Policy.

Your item is fully eligible for a 100% free return, exchange, or refund if: • Damaged in Transit: The glass jar, seal, or bottle arrived broken, cracked, or leaking during courier handling. • Wrong or Mismatched Item: The delivered product differs from what you ordered (e.g. wrong variant, net weight, or item type). • Quality Defects: The product exhibits signs of spoiling, unusual odor, or seal compromise upon opening. • Expiry or Packaging Defect: Any packaging defect that prevents safe consumption. Important Notice: Because our products are edible consumables, items that have been substantially consumed, stored improperly (e.g. exposed to moisture or extreme heat), or tampered with are not eligible for return.

To ensure absolute transparency and rapid resolution, we strongly encourage all customers across Bangladesh to: 1. Open the exterior packaging in front of the Steadfast Courier delivery person. 2. Verify that the oil bottles and honey jars are intact and free of leakage. 3. If damaged, inform the delivery rider immediately and refuse delivery, or accept and notify our WhatsApp support team within 24 hours.

Once your return is approved, refunds are processed swiftly: • Digital Wallets (bKash / Nagad / Rocket): Credited within 24 to 72 business hours after approval. • Bank Transfers: Credited within 3 to 7 business days depending on inter-bank clearing cycles. • Cash on Delivery Orders: For COD purchases, refunds are transferred directly to your designated bKash or Nagad mobile number upon mutual agreement. • Replacement Orders: A fresh replacement package will be dispatched within 24 hours with zero additional delivery charges.

• Company Fault (Damage, Leakage, Wrong Item): FoodZen covers 100% of all return and replacement courier charges. You will not pay a single Taka extra. • Customer Discretion (Changed mind before unsealing): If you wish to exchange an intact, unopened product for a different item, the customer will only be responsible for the return courier fee (৳60 inside Dhaka, ৳120 outside Dhaka).

To request a return, exchange, or refund, contact our customer service team through any of the following channels: • WhatsApp Customer Support: Message with order number and photos • Phone Support Hotline: 9:00 AM – 10:00 PM • Online Contact Form: Visit /contact and submit your order reference • Email Support: [email protected]